Virtual Office Featured Articles
Speech recognition technology is now so advanced the keyboard is not necessary in order to interact with your computer. This development has also migrated into other products and services that allow organizations to create solutions in which the voice becomes the primary form of communication. Gama Operations, an Israeli provider of advanced telecommunication solutions, is using its speech recognition technology for Cloud Interactive Voice Response (CIVR) delivered as a Software as a Service (SaaS) so organizations can provide a more intuitive virtual receptionist experience with their customers.
We all well know by now that voice over Internet protocol (VoIP) means big savings and new opportunity for a lot of businesses out there, and even some individuals who are taking advantage of lowered calling prices. Now, Ooma has brought a new opportunity forward with its new Ooma Office Partner Program, a recently-unveiled opportunity to allow value-added resellers (VARs) the chance to take advantage of new policies to improve operations.
Cloud computing has given SMB's and small enterprises access to professional grade information and communication technologies (ICT) which in the past would have been too costly. Not having to invest in on premises-based systems has greatly reduced their capital expenditure, thus allowing them to deploy cloud solutions that deliver the same capability. Sangoma Technologies is increasing the availability of cloud services with its PBXact Unified Cloud Communications (PBXact UCC), which has been designed to address the specific communication needs of SMBs and small enterprises.
Clarity, the developer of Clarity Connect, works to deliver premier products and solutions that leverage Lync and Skype for Business as a communication platform. Clarity Connect is a contact center solution built exclusively and natively for Skype for Business.
The agent channel should carefully evaluate both the product and the provider when selecting the right cloud-based unified communication (UC) solution to offer their clients. A 2015 Frost & Sullivan survey of 1,786 North American IT decision makers shows that 35 percent of surveyed businesses have already deployed telephony solutions in the cloud and another 59 percent will move their telephony solutions to the cloud by the end of 2018. These businesses are turning to cost-effective cloud phone systems to supplement limited in-house IT staff in addition to providing the ubiquitous and seamless connectivity the workforce is demanding - all possible with the advanced features and capabilities of UC.
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Stratecast | Frost & Sullivan Applauds Next IT's Technological Innovation in Developing Intelligent Assistants that Deliver Outstanding Customer Service