Virtual Office Featured Articles
- Cloud5 Communications Contact Centers Services Growing
Developments in cloud technology have improved contact centers by providing next generation solutions, flexibility and the scalability to address the technological and operational needs of any size organization. Since it was founded in 2006, Cloud5 Communications has been serving the hospitality industry by providing comprehensive and personalized call center services that are essential for hotel and travel businesses and their customers.
- Knowlarity Launches Call Center Solutions for SMEs and Startups
Small and medium enterprises as well as startups have the same customer service needs as large organizations, but often times the cost associated with implementing call center solutions makes it impossible. With digital technology, call center solutions providers have introduced a wide range of technologies to lower the cost while maintaining, and in many instances increasing the number of services.
- IPC Releases New VOICES Service for BPOs
IPC partnered with BlueCloud Technology, another call center software and service development company like IPC, to make this launch a reality. VOICES gives burgeoning outsourcing companies the ability to channel their own need for data center space and computing power to the IPC lot. BPOs then do not need to invest much capital at the outset; they can, instead, create an account with IPC and then almost immediately begin marketing their own services to end users.
- Smaller Businesses Turn to UCaaS for Virtual Office Strategies
While cloud-based enterprise solutions have revolutionized business communications for companies of all sizes, there is evidence that it's smaller to mid-sized companies (SMBs) that have the most to gain from these solutions. In the earliest days of unified communications, voice over IP telephony, collaboration solutions, conferencing and more, it was only the largest companies with the deepest pockets that could afford these features. Now, thanks to the cloud, smaller companies can afford the same advanced feature sets without breaking the bank.
- Virtual Hold Technology, Interactive Intelligence Get Together to Improve PureCloud
Interactive Intelligence's line of tools for business extends to cover several fields, and recently, it put a little extra fire under its PureCloud platform. It turned to Virtual Hold Technology's VHT Cloud callback tool to give PureCloud a few new options, and with that, make it an even more compelling presence in a competitive field.
Virtual Office Industry News
Phone.com Transforms Small Businesses Using VoIP and the Cloud: TMC podcast with Joel Maloff, vice president of Channel Development at Phone.com, about how to transform SMBs using VoIP and the cloud.
Changing the User Experience with HD Voice: There's lots of buzz about high definition voice, but what does it all really mean? TMCnet spoke with Alon Cohen, chief technology officer for Phone.com, a hosted IP-PBX and virtual office provider, about HD Voice and how and why it enhances the user experience. The podcast also features two examples showcasing the audio quality difference when using HD voice.
"I like that my pet sitters can call a client from the business number through their mobile phones."
"We don't have a physical office. Phone.com makes it easy for our company to have one number no matter where in the world we happen to be."
"Ability to have a unified phone system despite all employees working from separate home offices. Call handling rules allow each of us to always be reachable."