Virtual Office Featured Article

Sunwarrior to Scale with Cloud Contact Center

June 18, 2018
By Maurice Nagle - Web Editor

Superfoods are serving to transform our diets and wellbeing, and with this health conscious trend coming further into focus, the market is on the rise. Those providing these future-forward foods are tasked with elevating customer service and contact center operations to assist customers. The simple answer to this challenge is cloud communications.

Utah’s Sunwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 (News - Alert) X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.

“Providing customers with quality health benefits that illuminate the body, mind and planet drives everything we do and is core to our mission. Rapid expansion highlighted our need to make a transformational communications and contact center investment. We required a single communications solution that allows employees and customers to interact on the channel of their choice,” said Mike Dennison, Head of IT at Sunwarrior.

In specific, the X Series provides an omnichannel cloud contact center to Sunwarrior, enabling customers to engage on their preferred channel. In addition, 8X8’s real time collaboration services allow for agents to contact inhouse subject matter experts to deliver rapid resolutions – at any hour of the day.

“Fast-growth companies are increasingly moving from multiple point solutions in the cloud to a single unified cloud-based system of engagement to reduce operational costs and accelerate revenue,” said Scott Sampson, Senior Vice President of Midmarket & Enterprise at 8x8, Inc. “We are excited to partner with Sunwarrior as they expand their contact center capabilities, and lay the foundation for an enterprise engagement solution that is easy to scale, and is powered by rich data analytics to fuel their next phase of growth.”

Cloud contact center solutions possess the power to transform customer service operations, elevating engagement and leveraging intelligence to see tangible results.

Is your contact center in the cloud?

Edited by Maurice Nagle

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