Virtual Office Featured Article

Solgari Serves Up Compliant SMS Service

May 21, 2018
By Maurice Nagle - Web Editor

In the high paced world of cloud communications, innovation is coming fast and furious with mounting customer requirements. In short, organizations seek omnichannel solutions capable of meeting compliance standards of the modern customer service climate.

Solgari this week announced the addition of a compliant SMS service to its compliment of cloud communications solutions. Automatically addressing GDPR and MiFiD II, the new service is available to current and incoming Solgari customers.

Rob Hennelly, Product Manager at Solgari noted, “Our R&D roadmap focuses heavily on commercial demand and our customers using SMS with 3rd party vendors have consistently asked us for a solution that would be compliant, feature rich and available as part of the overall Solgari integrated offering. The release of our SMS module and the immediate client uptake is further evidence of the significant market movement towards digital and the desire to offer all potential communication channels to customers.”

The newly unveiled SMS offering features standard or bulk SMS options, integration with core IT assets, GDPR and MiFiD compliance, robust reporting, and joins the Solgari omnichannel offering suite.

Vance Harris, CTO at Solgari explained, “The release of our compliant SMS service module is the start of a sequence of significant product releases we will be announcing over the next two quarters. The market is demanding solutions that can deliver all the communication channels, compliance, reporting and analysis through the cloud as a SaaS (News - Alert) solution and we are delivering on that vision.”

Compliance is clearly a key component of modern cloud communications solutions. Coupled with SMS, Solgari is selectively piecing together a comprehensive omnichannel offering.

Edited by Maurice Nagle

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