Virtual Office Featured Article

Dialpad Delivers More with Zendesk Integration

January 31, 2018
By Maurice Nagle - Web Editor

Innovation is setting the pace for the future of communications, and one could say the secret sauce of this next generation of communications and collaboration solutions is the cloud. Touching all points of technology, the cloud is making its mark in a big way. From the contact center and c-suite, to the conference room and beyond, a new day is dawning.

Today, cloud communications provider announced a full integration with Zendesk. Merging the DialPad platform and Zendesk tools create quite a combination. Available now in the Zendesk App Marketplace, the pairing promises a consistent, seamless customer experience.

The two pronged integration includes Dialpad telephony and call center applications as well as a built-in sidebar screen to enable faster dialing. Both integrations aim to support contact center operations, and moving forward will extend into the Dialpad mobile application. With the integration in place, customer calls and voicemails are automatically paired with customer data, in addition to the creation service tickets.

"When you empower your employees with a powerful business communications tool, everyone becomes a service agent," said Dialpad's Chief Product Officer Vincent Paquet. "With Dialpad's Zendesk integration, we have reinvented customer service workflows and created a modern customer experience that operates from anywhere."

Quickly approaching is ITEXPO 2018, and Dialpad is set to deliver attendees a double dose of cloud communications insight and analysis. Founder & CEO of Dialpad, Craig Walker will deliver a keynote presentation at 4:00pm on February 14th. The following day, Walker is joining Digium’s (News - Alert) Matthew Hilton, CEO Ari Rabban and Mitel’s Daryl Reva on a panel moderated by IntelliCom Analytics’ (News - Alert) Frank Stinson where the group with delve into the question, “Is Cloud Inevitable in the Business Communications Ecosystem?”.  

Dialpad is one of a number of industry leaders coming to sunny south Florida to ride the wave of communications transformation. Come join the conversation!

Edited by Mandi Nowitz

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