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Datametrix Enhances CCaaS with Enghouse Interactive

December 29, 2016
By Paula Bernier - Executive Editor, TMC

Datametrix is employing the Enghouse (News - Alert) Interactive Contact Center: Service Provider solution. The Telenor Group subsidiary will leverage this Enghouse Interactive technology to help power its existing Datametrix BusinessCloud Contact Center offering.

The Datametrix contact center-as-a-service offering is integrated with Telenor’s (News - Alert) voice-centric fixed and mobile communications services. And it’s targeted at customers in Norway and Sweden, where Datametrix has been offering call center solutions for two decades.

"By extending our BusinessCloud portfolio with CCSP we have enhanced our ability to provide CCaaS, particularly in small, medium and enterprise businesses, with value-added services which are cost-effective and easily consumable from the cloud on an as-needed basis," said Frank Svendsen, business leader for the cloud at Datametrix.

Enghouse Interactive’s (News - Alert) CCSP 7.2  release focuses on usability. Its TouchPoint capability is a super simple agent and supervisor interface, Enghouse Interactive says, and it’s ideal for multitasking. Version 7.2 also features a Connector for Skype (News - Alert) for Business. That lets agents see all Skype for Business contacts through their TouchPoint presence.    

In the upcoming first quarter 2017 issue of INTERNET TELEPHONY magazine, a TMC (News - Alert) publication, Jacki Tessmer of Enghouse Interactive writes about why network service providers should consider offering cloud contact center solutions.

“Network service providers that develop a sharp focus on how contact center buying decisions are made, and work to simplify and streamline the buying process, are likely to see increased success,” says Tessmer, vice president of cloud and service provider strategy for Enghouse Interactive. “From a customer’s perspective, it is much easier to add CCaaS on to other cloud services consumed through their network service provider. Having fewer partners to manage is a strong selling point, and if the relationship is strong, doing business with a familiar partner for CCaaS is far more appealing than beginning anew with a vendor with which they have never worked.”

Edited by Maurice Nagle

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