Virtual Office Featured Article Honored with Customer Experience Innovation Award

December 21, 2016
By Maurice Nagle - Web Editor

The customer experience is a major differentiator in business today. As customer expectations continue to mount, it is imperative to meet this demand. For most firms, the phone system is the front line for the customer experience, which makes deciding on a business phone system that much more important – especially in today’s omnichannel environment.

A good way to separate the best from the rest is awards. Accolades add context to a very large and highly competitive space like cloud-based telephony, and this week was awarded a 2016 Customer Experience Innovation Award from CUSTOMER Magazine. The award is given to those providing tools capable of offering an exceptional experience in today’s omnichannel environment.

“We take great pride in the quality of our customer service, regardless of the channel,” said Phone (News - Alert).com CEO Ari Rabban. “Chat, email, phone, or social, it’s just another opportunity to deliver for our customers. We don’t outsource and we don’t cut corners.” is an industry leading provider of cloud-based telephony solutions. Ranging from video conferencing, PBX (News - Alert) and more, its depth of expertise in APIs and serving the SMB space puts in an excellent position. In addition, the cloud communications provider will be taking the stage at the upcoming All About the API show in February. Alon Cohen (News - Alert), EVP at and VoIP pioneer, will be participating in the panel discussion “Bringing Telecom Innovation to Market Faster.”

“Congratulations to (News - Alert) for receiving a 2016 Customer Experience Innovation Award. has been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC (News - Alert). “We’re pleased to recognize this achievement.”        

Innovation is redefining the customer experience, and firms like are enabling this new generation of communications solutions. Omnichannel is the new norm, so if you intend on providing the level of customer service demanded today, the bar has been set.

Is your customer experience omnichannel?

Edited by Alicia Young

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