Virtual Office Featured Article

alldayPA Invests in Virtual Office Portal and App

December 08, 2016
By Michael Guta - Contributing Writer

With so many automated, digital and AI phone answering systems, the need for answering services with a real live person might seem unnecessary, but there are many businesses that rely on the personal touch only a human being can deliver. alldayPA is a UK -based telephone answering service that has been in business for more than 17 years, and in that time it has added a number of technologies as it continues to use live operators to answer the calls of its customers. The company has launched a Virtual Office app that will give its customers more information of their calls, messages and costs.

With more than 23,000 businesses relying on the services alldayPA provides, the company has multiple answering options. But with the advent of smartphones, an app was needed to give its customers more access and information on the calls they receive without having to be tied to the office desktop.

Reuben Singh, chief executive officer at alldayPA, said, " Many of our clients turn to us because they are 'on the go' and therefore unable to take their calls, so understandably they also need to be able to use our services without having to login on their desktop. The launch of our app signifies a shift in the requirements of our clients across varied sectors. The new Virtual Office app provides an even simpler platform, for those using mobile devices for business."

With the Virtual Office app, customers can now personalize and control how alldayPA representative answer their calls for them. Using a smartphone and the app, businesses can set up their availability in real time so they can accept the call or patch it through to one of the agents. And if your business has VIPs that require special attention, they can be identified so they receive the best possible service.

Once the parameters have been established as to how the calls are to be handled, users will have more access when calls are received. Virtual Office app will let them search messages with keywords and read them from anywhere in the world. The company also provides call statistics, which can be used by businesses with their CRM systems to improve customer engagement, experience and retention. Invoices can also be checked just as easily from anywhere to monitor costs. 

Edited by Maurice Nagle

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