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Debunking VoIP Myths

January 07, 2016
By Peter Scott - Virtual Office Resource Contributor

After years carrying a landline that they didn’t use, in the final week of 2015 my parents finally moved away from their traditional phone service and instead ported their longstanding home phone number to a VoIP service. What kept them from making the move sooner is pretty much what has kept some businesses from adopting VoIP.

For my parents, and businesses that have yet to make the switch, the concern centered around two issues: reliability and a perceived lack of call quality.

First, the somewhat legitimate issue: reliability. For my parents and many businesses, one factor that has kept them from VoIP so long has been the fact that a loss of Internet connectivity effectively also takes down the phone network. This, on the face of it, is true.

What many late adopters have failed to realize, however, is that VoIP offers flexibility that not only gets around this issue, but also actually makes it more reliable than traditional landlines.

That’s because VoIP service can be set to automatically route to mobile phones or secondary numbers if Internet connectivity at a business goes down and makes calls unable to be answered. This means not only that it is possible to still get calls from a VoIP service when the Internet connection is down, but also this makes it more resilient than traditional phones. If a natural disaster strikes, for instance, phone service can route elsewhere without skipping a beat.

Call quality is another concern for people who are slow in adopting VoIP. This is an amusing concern for me, actually, since VoIP allows for high definition voice—the call quality with VoIP actually is typically higher than with a traditional phone.

The reason call quality becomes a question is because many of us have cut our teeth on VoIP systems that either came out before VoIP was as reliable, or we have relied on free VoIP services that make ends meet by skimping on call quality. Either way, it is not indicative of VoIP in 2016.

It is a pity that these concerns have kept so many people and businesses from VoIP. As a blog post points out, VoIP offers a number of benefits—especially to those of use who have virtual offices or are mobile. These benefits include reduced cost, scalability, a boatload of extra features that come standard, and the aforementioned mobility that is inherent in VoIP service.

Thankfully, my parents finally made the switch. Since the reasons for avoiding VoIP are hollow, I have a feeling they aren’t the only ones who will be making the change this year. 

Edited by Maurice Nagle

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