Virtual Office Featured Articles
TRACK Hospitality Software announced the arrival of the first AI powered, secure messaging platform for HomeAway and Airbnb users. The messaging solution - built on the TRACK cloud communications platform - was developed to improve conversion rates for property managers and boost revenue from two of the largest vacation rental sites.
Miami-based RingByName has added text/SMS support to its business lines.
This week, VictorOps announced that it successfully implemented Twilio's Live Call Routing. This new feature for critical incident management is built leveraging Twilio Functions - a serverless environment specifically designed for running and developing communications applications.
One company determined to improve video conferencing technology further is Asterisk Service. Asterisk is a well-known VoIP solutions provider and subsidiary of Ecosmob Technologies Private Limited. The company will now be offering advanced audio and video conferencing solutions in order to help facilitate real time communication between workers, while eliminating the need to spend tons of money on travel.
Splicecom has done a refresh of its partner accreditation program. It has reduced the training required for accreditation.
The new K-1775-IP from Viking Electronics offers camera, dialer, keyless entry, phone, proximity reader, and relays functionality in a vandal resistant housing.
CenturyLink, Inc. announced earlier this week the release of its CenturyLink Business VoIP for small businesses. The new offering is a pre-configured service that delivers premium phone features at a flat monthly rate.
In a recent release, Touchstone Technologies has announced what it's calling a powerful and affordable solutions suite for customers' short and long-term testing needs in the Cloud VoIP and Unified Communications (UC) world.
Today, Eagle Communications announced an upgraded voice portfolio courtesy of the Alianza Cloud Voice Platform.
Business leaders today are constantly looking for ways to control costs and improve communications to foster greater productivity, engagement and drive success. But many of these business leaders don't realize that the answer they've desperately been searching for is already right under their noses.
Knowlarity now offers a platform called the Knowlarity Artificial Intelligence Experience.
Somos Inc., which operates a neutral toll-free numbering and registry administration service, has introduced the first round of new features for the modern SMS/800 Toll-Free Number Registry.
Securus Technologies last month supported 35 million inmate audio and video calls on its VoIP platform.
Shoretel announced it has become a Google Cloud Platform Technology Partner, and part and parcel is offering an SMS API solution via the Google Cloud launcher.
If we are really witnessing the beginning of the end of the PSTN, it's about time. Sure, some will argue the beginning of the end started with the initial growth surge of VoIP services but, at that point, it was impossible to grasp the velocity with which IP services would gain traction once they hit the mainstream consumer market.
Softchoice has struck a deal with 8x8 Inc. to sell its communications cloud services to enterprise and mid-market companies in North America.
Shift8 Networks has entered into a Value-Added Reseller (VAR) agreement with First Service Technology to serve public organizations in Texas, including schools, cities and counties with cloud communications.
Sangoma Technologies Corp. today announced plans to acquire VoIP Supply LLC - one of the unified communications solutions provider's top channel partners in the U.S. - for $3 million in cash.
CyberData Corporation has released a free software download-CyberSoftPhone-which will give customers who want to use a video intercom with secure access control options the ability to use CyberData's newly released SIP-enabled Outdoor H.264 Video Intercoms without the need for a VoIP phone system or a new VoIP video phone.
Cloud communications are no passing fad; this burgeoning arena of innovation is introducing a new era of communication and collaboration. Riding this cloud wave is Singapore-based communication platform provider Wavecell, as this week the firm announced a successful round of series B funding, netting the firm $8.15 million.
It is expensive to keep replacing and hiring employees, thus proper onboarding is essential, especially in organizations where cultural differences can come into play.
The new 3CX Phone System, which is V15.5, features the ability to be deployed in a number of ways; a new web client; improved click to call control; more advanced deskphone and smartphone control; and one-click call elevation, management of inbound calls, and transfers.
U.K.-based startup CircleLoop provides a cloud-based phone service that enables small and medium enterprises to unify their landline and mobile calling experiences, do away with deskphones, and move to a single simple billing plan.
ONDRIVE TECHS announced today that it has expanded its service area across South Florida in order to better serve its growing list of customers. Businesses throughout Hollywood, Fort Lauderdale, Boca Raton, Delray Beach, West Palm Beach, Naples and Pompano Beach all now have access to ONDRIVE TECHS' VoIP offerings.
FrontSpin has selected Voxbone to improve sales calls with international telephony support so sales representatives can improve their interactions with voice calls when they talk to prospects and customers.
In a high-competition environment like the New York restaurant scene, managing reservations becomes a back-office function that is critical to the health of the entire operation. If you're leaving the reservation process up to a land-line and a harried hostess to answer the calls, you probably won't last long.
Australian communications service provider Optus today launched a new cloud-based business communications solution aimed at small and medium businesses. Small and medium businesses have been strategic focuses for Optus since the company's brand relaunch a year ago this month.
Vonage has received seven new patents, the communications services provider has announced.
Vonage's Nexmo business is introducing a connector to Microsoft workflow automation tools. It will enable users of the Vonage API Platform to integrate SMS and text-to-speech functionality into their custom workflows.
Hotels conduct a lot of business, and thanks to Qdos, it will be a little easier to set up these virtual office operations in a hotel.
The topic of today's story is whether it's possible for telecommuters to achieve balance between work and their personal lives. That's a topic with which I am intimately familiar. And my answer to this question about work-life balance is a resounding yes - that is, if you're a personality that doesn't get easily distracted.
PanTerra Networks just launched its next-generation unified communications called Stream designed to leverage cloud environments to seamlessly bring together organizations, their teams, customers and partners.
Video communications solutions offer a host of benefits to businesses and workers, including cost savings, increased productivity and a better overall work-life balance.
You can also establish a baseline of regular communications by requiring your employees to submit progress reports at regular intervals. (If they're not prepared to do this, they're probably not the right person for a virtual office environment).
The new addition of unified communications to ADTRAN's ProCloud Subscription Services Suite is going to be powered by BroadSoft to give Managed Service Providers (MSPs) additional services they can start offering to their customers.
Talkdesk is working to scale up its channel effort. It's spent the last year building a partner portal and training curriculum, and getting contracts in place, and now it's in the midst of recruiting channel partners.
Software-as-a-service solutions provider and WebRTC developer i-Comm this week launched its North American Partner Program.
A new move from LogMeIn combines two separate tools into one great new power in virtual office operations.
Today, two problems with communications - the high costs and the lack of integration and control - are being solved by unified communications, or UC. In the average company, workers are mobile, disparate and scattered all over the country (or the world), and UC offers a way to build a single virtual office between workers and partners who may never meet in person.
Masergy and Cloudpipes have entered into a partnership that will improve virtual offices with more tools for simplifying communications enabled business workflows with a no-code platform for business process integration.
Cloud-based platforms have been revolutionizing the workplace ever since companies decided to stop being afraid of the unknown and gave the cloud a shot. There have been plenty of great advancements due to this leap of faith, one of which is IVR.
New options in hosted IP telephony and more give the virtual office-and the regular one-new chances at greater productivity.
The Unify OpenScape Desk Phone CP family has completed interoperability testing with the BroadSoft Business Broadworks call control platform.
CyberData has released its new SIP-enabled Outdoor Video Intercom, which has the potential to improve the virtual office.
RingByName just brought phone capabilities to Amazon's Alexa, making it a useful assistant for the virtual office.
Harris has been chosen to bring VoIP capabilities to Taiwan's military air defense system.
8x8 Inc. has purchased team collaboration outfit Sameroom and integrated it into a new offering called Communications Cloud. Communications Cloud brings together contact center capabilities, integrations, open APIs, real-time analytics, team collaboration, and unified communications into a single platform.
Trustwave researchers recently warned potential and current users about a hidden backdoor system found in DBL Technology VoIP devices.
The virtual office gets a shot in the arm as Equinix brings out the CALLR communications platform.
Vonage joins up with Google to push SMS programs, improve virtual offices.
BlackBerry takes its lumps in mobile, looks to augment virtual office market with secure cloud communications options.
Now, with apps and devices that allow us to collaborate and communicate anywhere at any time, and with most of our resources being digital rather than physical (from word processors to calendars to project management platforms), are offices really necessary anymore?
TMC has recognized Phone.com with its 2017 INTERNET TELEPHONY Product of the Year Award.
With more of the workforce telecommuting, the communication solutions Phone.com provides bring together all of your devices and services under one platform so you can access it from anywhere.
The Developer Kit DIDforSale has created is going to give developers the tools they need for cloud communications and programmable voice and SMS market to build customized communications that can be used in a virtual office, any website or app.
Doug Waller of Flowroute will be taking part in a panel at the All About The API event, collocated with ITEXPO, to discuss common mistakes that occur when building an API.
GMC Software ramps up its virtual office operations by adding the SparkPost cloud email delivery system.
Content Guru will deliver Verint's workforce optimization and speech analytics solutions under a new global partnership as an integrated customer engagement suite in the cloud.
Infoblox announced its new ActiveTrust® Cloud yesterday, which provides protection for devices on or off premises, prevents DNS-based data exfiltration, automatically stops device communications with command-and-control servers, and allows rapid investigation of threats.
Vonage's 2016 was packed full of patents in virtual office development, a record number for the company.
Cloud telephony offers a host of benefits and an attractive price point, making it an ideal communications solution for businesses of all sizes.
Building on the momentum of 2016, this February Phone.com will be well represented at the The Communications and Business Transformation event of the year, ITEXPO. VoIP pioneer Alon Cohen will be participating in the panel discussion, "Bringing Telecom Innovations to Market Faster with APIs," and Joel Maloff Senior Vice President at Phone.com and industry veteran, is moderating several others.
Frost & Sullivan gives Flowroute the 2016 North American Award for Enabling Technology Leadership for its cloud communications solutions in the communications platforms-as-a-service (CPaaS) market.
CallTower and Enabling Technologies have partnered to provide on-premises functionality to cloud based telephony, and most recently did so for Seattle-based architectural and engineering firm MacDonald-Miller.
Vonage has been recognized with the 2016 North America Award for Product Line Strategy Leadership from Frost & Sullivan.
Virtual office needs communications to live, and a new effort between nexVortex and Ecessa delivers new value in communications.
The voice over IP (VoIP) market has been invigorated with new technology that will allow business VoIP to compete not only on price, but also on merit.
Datametrix is employing the Enghouse Interactive Contact Center: Service Provider solution. The Telenor Group subsidiary will leverage this Enghouse Interactive technology to help power its existing Datametrix BusinessCloud Contact Center offering.
A good way to separate the best from the rest is awards. Accolades add context to a very large and highly competitive space like cloud-based telephony, and this week Phone.com was awarded a 2016 Customer Experience Innovation Award from CUSTOMER Magazine. The award is given to those providing tools capable of offering an exceptional experience in today's omnichannel environment.
Inkling raises $25 million in a bid to bring more power to the "deskless worker," meaning a likely greater push for the mobile workforce.
Alcatel-Lucent Enterprise makes its cloud-based relationship management platform available to improve the functionality of the virtual office by connecting business users, contacts and systems.
Phone.com's new iPhone app looks to help drive virtual office operations significantly with new communications tools.
Ozonetel's new advances in cloud technology drive big disruptions in telecom and add a little extra punch to the virtual office concept.
alldayPA invests in a Virtual office portal and app to complement its answering service with a call tracking and monitoring technology.
Virtual offices get a further leg up with Clickatell's new B2C chat function, Clickatell Touch.
As more employees work virtually and remotely, companies need to foster team building to ensure employees are getting enough interaction virtually and in face-to-face scenarios.
Independence Seaport Museum deploys Broadview Networks' OfficeSuite UC for its business communications.
Interactive Intelligence released its PureCloud Engage cloud-based contact center software in June of 2015. Since its initial release in North America, Australia, and New Zealand, and subsequent release in Europe the following September, the company has seen praise and won awards for its creation.
Virtual office users have a whole new reason to turn to Phone.com for communications thanks to add-ons like video conferencing.
Virtual offices need the best in communications, and for the Ottawa Senators, that comes from Mitel.
A growing number of businesses are embracing the virtual office as it supports mobility, the cloud and BYOD.
The International Monetary Fund (IMF) recently revised its outlook for the Latin America and the Caribbean (LAC) region with a modest uptick for 2017. One of the drivers for the optimistic outlook is the growth in information and communications technologies (ICT). This has led companies like C&W Communications (C&W) to offer a managed unified solution that will deliver faster client collaboration, making it the first provider to deliver the service across the LAC region.
For anyone who thought that Dialpad might have been suffering from a shortage of talent at the top of the executive food chain, the most recent development out of the company may well change that perception for good. Dialpad brought in no less than Marc Andreessen to serve on its board, and the man who gave us what amounts to the first competing Web browser to Microsoft's own is now backing up Dialpad's future.
Viking Electronics, a manufacturer of voice-over-IP (VoIP) hardware, has released its latest unit for entry into residential buildings.
Sometimes, finding the media that's desired at the time can be difficult. Even well-organized media can have this problem, but it's a problem that may have a lot less impact thanks to a new move from Cision. Cision recently launched a complete, all-in-one communications system known as the Cision Communication Cloud that brings together all of Cision's media offerings, and may well bring new options to the package beyond that.
Berkshire Partners, a Boston-based investment firm, announced this week that it has entered into a definitive agreement to acquire a majority interest in Masergy Communications, Inc.
Solgari offers its cloud-based communications software to businesses that want to keep all their voice, video, email, and instant messaging in one place. Constant development of the Solgari application has come to a head once again with some recent updates the company announced this week.
With 21 days left to the 2016 presidential election, companies that provide the communication solutions for the two major parties and their surrogates are experiencing unprecedented volumes. For CallFire, which offers voice and text connectivity to businesses and political organizations, keeping track of its infrastructure is critical for ensuring its customers don't experience any downtime. To make sure this doesn't happen, the company has selected BlazeMeter to maintain optimum platform performance levels during the waning days of the elections.
AnyMeeting is one of the nation's leading providers of Web conferencing and video chatting services aimed specifically towards small businesses. One of the biggest draws of AnyMeeting's software is the convenience it offers, while remaining significantly less expensive than other options that are targeted at larger corporations. Realizing this, AnyMeeting has added a new feature that will make using their software even easier than before.
There's big news coming out of London this week, with Noetica launching its new Noetica Voice Platform (NVP). Noetica is a British, London-based software company that concentrates on the product development and delivery of customer contact systems. Its new NVP will provide customers with ACD, IVR, voice recording, quality management and billing. What makes this solution ideal, though, is that it is built solely for the use of contact centers.
The growth of telephony and voice over Internet protocol (VoIP) tools has allowed the virtual office concept to exist, and produce value for all those who use it. Seeing telephony systems added to other tools lends a little extra impact to these tools, and recently, we saw Natterbox put telephony systems to work directly in a customer relationship management (CRM) tool, and help provide still more power to one of the most powerful virtual office tools there is.
Someone recently told me that once you start deploying applications on Docker, you want to run everything on Docker. Perhaps that's the way things are headed. And, if it is, the recent announcement by Vodia Networks would be one more proof point of that movement.
Digium, Inc., the Asterisk Company, made a major announcement yesterday at its annual AstriCon users and developers conference. The company unveiled Asterisk 14, the next in line of their open source communications platform. Asterisk 14 continues along the same path as previous major releases, such as Asterisk 12 and Asterisk 13, but has several improvements. For instance, it offers developer- and administrator-focused features and capabilities to simplify the scaling and deployment of Asterisk within large, service-based ecosystems. That's not all though; the various improvements show that Digium has listened to suggestions and taken action to better their product.
Technology partnerships are often good news for both sides of the partnership. New partnerships generally add value to old technologies and give both sides reason to recontact old customers to offer expanded sales propositions. Recently, a new such partnership took place as PhoneSuite joined the Flowroute technology partner program, giving Flowroute access to a set of new software-as-a-service (SaaS) communications tools.
Trying to keep 11,000 employees on the same page cannot be an easy task. Trying to do so when those 11,000 employees are scattered around the planet is an even more daunting proposition. When FLSmidth noted that it needed to accomplish just such a task, it turned to Fuze, where it could get a cloud platform capable of such communications depth, and saw some clear benefits right away.
Jenne, Inc. and TelAgility announced this week that they will be partnering to bring a new Avaya cloud offering to Jenne's value-added resellers. The offering is Hosted UC-Powered by Avaya IP Office, which is a Unified Communications as a Service (UCaaS) solution that delivers all of the tools needed for a reseller to leverage the capabilities of Avaya IP Office and IP Office Contact Center. The major perk is that they can do so with the ease of a monthly subscription.
Every organization requires communication tools, but not all businesses are the same. And, today's market reflects this greatly with the growing presence of APIs, allowing developers to piece together the perfect solution for business need - from customer service to the conference room. A rather large piece of this customization puzzle is the cloud, as it enables today's software-based reality and the developer sandbox to turn idea into reality.
Evolve IP currently has more than 1,300 commercial business accounts with a combined user base of more than 110,000 licensed seats and managed end points around the world. As a cloud services company, the solutions it provides have been designed to give organizations a unified approach for seamless migrations to the cloud. Evolve IP announced it is looking to increase its presence internationally with a significant expansion by adding more services and new data center locations.
The new partnership between Telnyx, provider of wholesale VoIP services, and Equinix, a global interconnection and data center company, has been formed to deploy an Interconnection Oriented Architecture (IOA) inside Equinix data centers to give Telnyx access to the European and Asian VoIP market.
For the average consumer, what does it mean to leverage the cloud? Are they using the iCloud to store pictures and music? Are they sharing photos via Dropbox? Are they sending an email but have no idea what "the cloud" really means? Consumers have been using cloud-based technology for years, but most recently in the telephony space. As the virtual office is gaining speed in adoption rates, there's no better time than the present to explore the potential.