Virtual Office Featured Articles

  • VoIP Providers Must Continue to Educate Prospects on Benefits
    A recent report from Zion Research indicates that the global VoIP services market should remain strong for the next few years. In 2015, the market was valued at approximately $83 billion, and is expected to pass $140 billion by 2021, a CAGR of 9.1 percent. Both the high volume and the single-digit rate of growth indicate that VoIP is maturing as a technology, analogous to a spacecraft having a successful liftoff and achieving the needed altitude and velocity to go into orbit.
  • VoIP Providers Must Continue to Educate Prospects on Benefits
    A recent report from Zion Research indicates that the global VoIP services market should remain strong for the next few years. In 2015, the market was valued at approximately $83 billion, and is expected to pass $140 billion by 2021, a CAGR of 9.1 percent. Both the high volume and the single-digit rate of growth indicate that VoIP is maturing as a technology, analogous to a spacecraft having a successful liftoff and achieving the needed altitude and velocity to go into orbit.
  • Cloud9 Makes Communications Gateway Commercially Available
    Cloud9 develops its cloud-based communications software to help institutional traders who work at banks, side-sell firms, and brokerages reach their fellow employees and clients in a secure fashion. With a number of voice and collaboration services, users can take the Cloud9 software to any of their share trading endeavors.
  • Cloud-Based Leader Box Taps RingCentral
    Box, one of the pioneers of the cloud-based services movement, is drinking the Kool-Aid, implementing more cloud-based solutions within its own enterprise. Specifically, the company has tapped RingCentral to provide it with cloud-based business communications capabilities.
  • Dialpad Announces Death of the Desk Phone
    Dialpad develops its own communications software to support voice, video and messaging for employees that traverse the inside and outside of offices every day. It knows that the prevalence of the mobile employee is on the rise and that the death of the desk phone slowly approaches. It gained proof of those assertions in its latest research, "2016 Report on Business Communications in the Era of the Anywhere Worker."
  • to Unleash Newest API at All About the API is best described as a cloud-based telephony provider continuously innovating to stay on the frontier of communications, pushing the boundaries of capabilities every step of the way. A pioneer in the space, the firm is not one to sit on its laurels with today's announcement echoing that sentiment resoundingly.
  • Solgari, Microsoft Dynamics CRM Integration to Bring Reduced Costs, Better Experience
    Having access to a customer relationship management (CRM) system can mean a lot of value for businesses who put it to use. It can help keep track of calls already made, it can cut down on the time that a customer spends waiting or just prevent having to repeat information already on hand, and more besides. So when Solgari announced that it was able to integrate with the Microsoft Dynamics CRM, it was an announcement that should have caught its share of attention from users.
  • API Pro Poised to Provide Product Insight at Upcoming API Event
    APIs offer boundless opportunity for development in the telephony space. And as no stranger to innovative cloud-based telephony solutions, is quite familiar with pushing the limits in communications capability.
  • Executives Set to Speak at All About the API Event
    The All About the API event is set to take place later this month in Las Vegas, bringing together companies with APIs and developers and product managers. Cloud telecom service provider has announced participation in the conference and will be speaking on two panels focused on the value of APIs as well as SDK enhancements.
  • Alcatel-Lucent Enterprise Delivers Cloud Communications to Pullman Sydney Airport Hotel
    The traditional way of calling the hotel front desk to make reservations or other arrangements is the least preferred option for customers today. Third-party service providers and even the hotel's website are better options because of the efficiency they provide. And when it comes to direct communications, the hotel has to have multiple touch points so its customers can communicate on their mobile device, tablets and computers through voice, email, SMS or even video. To make all this possible, industries across different segments are deploying cloud communications.
  • Evolve IP Reveals Contact Centers are Looking for Better Insight
    Organizations have always appreciated the value of data, but it wasn't until the recent availability of digital technology that more companies were able to use this resource to improve how they do business. For contact centers that receive thousands of calls every day, the amount of information they get can be overwhelming, but it is extremely important to make use of this data if it can be analyzed properly to deliver valuable insight. A new survey conducted by Evolve IP has revealed contact center leaders are in need of meaningful analytics and integrated solutions to make better use of all the data they collect so it can produce better business value.
  • Verizon Virtual Communications Express Modernizes Champion Realty's Workforce Communications
    As a Berkshire Hathaway affiliate, Champion Realty provides real estate services in Maryland across eight offices. In addition to being able to communicate with its 250 sales associates and its many customers in these locations, it also has to have direct access to the organization's headquarters. The company announced it is migrating to the cloud with Verizon's Virtual Communications Express, to improve the communications and collaboration capability of its workforce while increasing the level of productivity from its associates.
  • Cloud5 Communications Contact Centers Services Growing
    Developments in cloud technology have improved contact centers by providing next generation solutions, flexibility and the scalability to address the technological and operational needs of any size organization. Since it was founded in 2006, Cloud5 Communications has been serving the hospitality industry by providing comprehensive and personalized call center services that are essential for hotel and travel businesses and their customers.
  • Knowlarity Launches Call Center Solutions for SMEs and Startups
    Small and medium enterprises as well as startups have the same customer service needs as large organizations, but often times the cost associated with implementing call center solutions makes it impossible. With digital technology, call center solutions providers have introduced a wide range of technologies to lower the cost while maintaining, and in many instances increasing the number of services.
  • IPC Releases New VOICES Service for BPOs
    IPC partnered with BlueCloud Technology, another call center software and service development company like IPC, to make this launch a reality. VOICES gives burgeoning outsourcing companies the ability to channel their own need for data center space and computing power to the IPC lot. BPOs then do not need to invest much capital at the outset; they can, instead, create an account with IPC and then almost immediately begin marketing their own services to end users.
  • Smaller Businesses Turn to UCaaS for Virtual Office Strategies
    While cloud-based enterprise solutions have revolutionized business communications for companies of all sizes, there is evidence that it's smaller to mid-sized companies (SMBs) that have the most to gain from these solutions. In the earliest days of unified communications, voice over IP telephony, collaboration solutions, conferencing and more, it was only the largest companies with the deepest pockets that could afford these features. Now, thanks to the cloud, smaller companies can afford the same advanced feature sets without breaking the bank.
  • Virtual Hold Technology, Interactive Intelligence Get Together to Improve PureCloud
    Interactive Intelligence's line of tools for business extends to cover several fields, and recently, it put a little extra fire under its PureCloud platform. It turned to Virtual Hold Technology's VHT Cloud callback tool to give PureCloud a few new options, and with that, make it an even more compelling presence in a competitive field.
  • Cloud Telephony Eliminates Information Black Hole in Customer Support
    There's a perception today that when it comes to customer support, the telephone has been supplanted by digital channels. While mobile app, social media, chat, self-service and other channels have certainly recrafted the landscape of customer support - and companies interested in keeping customers engaged need to build out these channels - it's unlikely that the telephone as a communications media for customers is likely to go anywhere soon.
  • Why You Might Want to Consider a Cloud-Based Phone Solution
    Cloud-based phone systems are more cost-efficient, flexible, and scalable than traditional on-premises telephony solutions, and offer a range of other benefits of features, as noted by Paul Chaney in a recent Small Business Trends article.
  • Ooma Office Gives Small Businesses Turnkey VoIP Phone System
    A VoIP phone system has many features that are vital for the way organizations communicate in a digital environment. But for small businesses that can't afford expensive communications solutions, the technology is even more important. The Ooma Office delivers many of these features with a pricing structure virtually every small business can afford.
  • Cloud-Based Phone Systems Allow Companies to Pursue Benefits of a Virtual Office
    Over a period of several years, there are few businesses that remain the same. They may add personnel or reduce headcount. They may open satellite offices or add a sales team. They might encourage employees to work from home, setting up a kind of virtual office. They might even have a need for a robust disaster recovery strategy, particularly if the company is located in a storm-prone area.
  • Fourteen IP's World Tour Takes Evolution Service Worldwide
    Recently, Fourteen IP opened up a new office in Orlando, Florida, geared toward providing sales operations as well as support for the Evolution line of communications services. From cloud-based telephony to Wi-Fi and network support, the Evolution line covers a lot of ground in its field. It's now about to cover a lot of ground geographically too, as the Florida office joins the United Kingdom and Czech Republic offices for a widening world tour.
  • CloudPBX Service Expands Reach
    Hong Kong-based Cloud Solutions, a provider of managed cloud hosted VoIP PBX solution, is expanding service to Tokyo, Jakarta and Sydney.
  • Goodbye Polycom, Hello True Communications Collaboration
    Polycom is a hot commodity - so hot that Mitel is working to acquire the business communications company for $2 billion. While this move is likely to give interesting competition to Cisco, Microsoft and Avaya, it can also mean great things for those wanting personalization in the virtual office.
  • Nimblevox Cloud-Based Solution SMS Campaign Ready
    NewNet announces the addition of a new SMS feature to the Nimblevox Cloud-based IVR solution.
  • SkySwitch Integration with Socket Reduces Headaches with White Label Hosted PBX
    SkySwitch recently announced that its white label hosted PBX system successfully integrated with Deversus Software's Socket quote-to-cash (Q2C) solution. By supporting such integration, SkySwitch seeks to differentiate itself from other hosted PBX vendors with a solution designed to make the process of provisioning accounts more efficient.
  • Vonage Buys Nexmo in Nine-Figure Payout
    Seemingly out of nowhere, a major new development landed in the communications market, as Vonage-known for its services that brought voice over Internet protocol (VoIP) access to regular users-set up an agreement to purchase communications platform-as-a-service (PaaS) provider Nexmo in a deal valued at $230 million. This is a move that may make Vonage the new king of cloud communications.
  • The New Cord-Cutters: Executives Ditch Landlines for Internet Telephony
    Just as millions of viewers have "cut the cord" on cable television, executives around the world are beginning to reject traditional "landline" telephone service and turning to the internet for voice calls at a 50 percent price cut in some cases. Requiring zero infrastructure Voice over Internet Protocol (VoIP) takes advantage of cloud technology to be highly flexible and quickly scalable in addition to more economical.
  • Birch Launches TotalCloud Voice Essentials for Small Businesses
    Birch Communications is a nationwide provider of communications, network and cloud services for small, mid-sized, enterprise and wholesale businesses, as well as consumers. However, the company's release of a new cloud phone product called TotalCloud Voice Essentials this week is aimed squarely at small businesses.
  • Enterprise Mobility Makes Virtual Offices a Reality
    While we're not ready to ditch the physical office all together, technology has certainly afforded businesses the opportunity to need these spaces less. The emergence of virtual offices has seen many businesses shift from brick and mortar locations to ones that rely on devices and an Internet connection. A virtual office is basically a setting that allows those who work from remote locations to share files and become office mates even though they may be geographically dispersed. The work is handled by the employees and delivered to respective clients' accounts just like in a traditional office setting.
  • SMEs to Get Simpler Telephony Access
    Any business who's gotten into voice over Internet protocol (VoIP) or private branch exchange (PBX) services recently knows that there are a lot of choices out there, and it's pretty easy to choose the less-than-optimal choice thanks to the sheer array of options on hand. A new partnership between Turrito Networks and Saicom Voice Services looks to make telephony a bit easier for small and medium-sized enterprises (SMEs) to handle.
  • IT Resellers Not Focused on Cloud-Based Telephony Miss Boat to Revenue Opportunity
    When was the last time you answered calls exclusively at your desk? For many of us, the time to be on the move is now and that means we're rarely sitting still. We want to be where the action is, where our clients (or prospective clients) are making things happen so we can be of valuable service. To do so, we have to take our communications on the go, while still delivering that consistent, professional perception.
  • ShoreTel Hopes M5 Acquisition Pays off with Hosted Voice Services Launch
    ShoreTel announced recently that it had launched the ShoreTel Hosted Voice Service (SHVS) in Australia. The announcement is the latest event in ShoreTel's long-term objective to establish a presence in Australia.
  • Outsourcing and Technology Are the Modern Receptionist
    It's an old stereotype: a business hires a receptionists (or several of them), and they answer calls and deliver messages, reading a book during quiet times when the phone's not ringing. They served a purpose at the time: they took messages, transferred calls, booked appointments and reminded managers and executives of their schedules.
  • Dimension Data Acquires Ceryx to Expand Cloud Services
    Dimension Data has built its own set of managed tools for providing IT services in the cloud. Its focus on providing enterprises with Microsoft communications and collaboration tools such as Exchange, SharePoint, and Skype for Business has led it into the present where it has acquired Ceryx to accelerate that mission.
  • Singapore Fintech Startups Gain Edge with New Virtual Office
    While financial technology (fintech) by itself is gaining a lot of ground, there's still plenty of room for newcomers in this market. New startups have plenty of opportunities to find new and worthwhile market niches and operate accordingly. To make it a little easier to do so in Singapore, meanwhile, a new collaborative effort between SG-Innovate and the Monetary Authority of Singapore (MAS) is producing a new virtual office specifically for startups in the fintech space.
  • GreenKey and Symphony Pioneer Voice Quote Capture in Financial Industry
    More than just communication and collaboration in finance is regulation. Transactions and interactions must take place according to said regulation, with this release directly aimed at aiding firms with what GreenKey refers to as "transparency challenges for voice quotes."
  • Avaya Helps Yanmar America Achieve Communications Needs
    Avaya has been busy for the last month or so. Toward the end of February, for example, the company revamped its channel partner program, increasing rewards and reducing administrative requirements for partners. More recently, Avaya's complete portfolio made its way into India thanks to a distribution partnership with HCL Infosystems.
  • Newark Continues Telephony Transformation with
    Today, announced the city of Newark is leveraging the provider's phone service in multiple offices and departments throughout the city. "We are delighted to be working with the City of Newark and serving their communication needs," said Ari Rabban, CEO of "We knew our service capabilities and flexibility would match the scale and needs of the City, and we look forward to furthering our collaboration."
  • Announces Revamped, Rejuvenated Mobile Office
    Whether you work out of a virtual office for yourself or work at an SMB, communications are mission critical to success. And a key component in today's fast paced; always-on, always plugged-in world is mobility. And cloud-based telephony providers are resoundingly answering this demand.
  • Six Ways Real Estate Agents Benefit from Hosted VoIP
    First savvy real estate agents began using VoIP for calling as a way to save money. Now real estate agents are turning to hosted VoIP solutions such as for convenience and better efficiency.
  • Your Virtual Office May Just Need a Hosted Solution
    How much time do you spend thinking about your phone system? If you're like a lot of other business decision makers, you likely only think about your phones when they aren't meeting your needs, something has gone wrong or it's time to make a change. Otherwise, you expect that they are doing what you need them to do and they don't need dedicated thought.
  • Dialpad is Reborn from
    Dialpad was one of the coolest services ever… It allowed you in the 1990s to call any number in the U.S. for free via the Web. It caught fire around the world and was one of the first viral hits on the Web. If it was an app, it would likely be worth north of $100 billion today but sadly, there were no ultra-successful app stores at the time. And if memory serves, our phones weren't smart, all they did was allow us to flip them open and talk.
  • Creative Solutions for Avoiding Laborious Meetings
    The problem is not that meetings are unnecessary; if anything, most organizations I know could benefit from more collaboration, centering and information sharing. The problem is that most business meetings are an exercise in frustration and wasted time; the inefficiency of the average meeting is off the charts!
  • You Won't Believe What Cloud Phone Service Can Provide
    The small business owner today has an interesting dilemma - you want to offer viable communications opportunities to your staff, but they are often on the go. You want to create the seamless brand experience for all of your customers, but not all calls are taken or launched from inside the physical office. In fact, many of your staff maintains a virtual office. How do you accommodate your communications needs in the digital and mobile era?
  • How to Get the Most out of Your Virtual Office
    Virtual offices can be a wonderful thing. An incredible new focus on productivity, no meetings, no co-worker chatter...all the great things that the Dilbert strips suggest can be had are there for the taking. Virtual office life comes with its own unique set of pitfalls, though, and that means some judicious planning to avoid these. So now, let's take a look at what we can do to get the most out of a virtual office setup.
  • Comcast Business Expands Service
    The expansion here comes as more than just the offering of broadband connectivity. Comcast's business unit is dedicated to providing voice, video, and data with its handful of dedicated business packages. This includes Ethernet Dedicated Internet, Ethernet Private Line, Ethernet Virtual Private Line, and Ethernet Network Service alongside the option of Comcast Business VoiceEdge, which offers unified communications from the cloud. This most recent announcement comes off the heels of Comcast's late-2015 jump into the Sugar House business district of the city.
  • The Virtual Office Can Bolster Corporate Image
    Image counts for more than we all might think. Dilbert creator Scott Adams once noted that a book detailing all the secrets of the universe written on just one page would never sell despite its amazing content, because people would believe they "...were mostly paying for the cover." Image, therefore, is vital to a company's success, and a virtual office can help provide some significant image enhancement.
  • The Virtual Office Can Bolster Corporate Image
    Image counts for more than we all might think. Dilbert creator Scott Adams once noted that a book detailing all the secrets of the universe written on just one page would never sell despite its amazing content, because people would believe they "...were mostly paying for the cover." Image, therefore, is vital to a company's success, and a virtual office can help provide some significant image enhancement.
  • Vaspian, Voci Technologies Get Together on Speech Analytics
    It's not always easy to understand what someone means just by the tone of voice he or she is using. A beautiful compliment can be rendered into a scathing insult just by the right inflections, and knowing the difference can mean the difference between a successful conversation and a lost conversation. Vaspian and Voci Technologies have come together in aid of this, looking to deliver a new set of tools that will better help agents grasp the true meaning behind what a voice on the other end of the phone line says.
  • Innovation in Cloud-Based Telephony on Display at ITEXPO
    Cloud telephony is not relegated to simply providing the ability to make and receive phone calls or providing a virtual office. From security to advanced voice features we have yet to reach the tipping point in cloud telephony innovation and imagination.
  • Telecommuting Workers More Responsible, Study Finds
    Right now telecommuting and mobile workforce participation is growing rapidly, and we're seeing an evolution in the way that employers and workers alike are thinking about business. Many still have their doubts about letting employees work without constant oversight, but the skeptics are running out of ammunition.
  • and LiftMaster Extend Agreement on Gate Access Systems and LiftMaster recently announced that they would extend an agreement between the two that would continue the integration of services with LiftMaster's next generation of electric gate and door solutions. One of the important benefits of these solutions is that it allows property owners to avoid the higher cost of having a conventional phone line at each access point.
  • Voxbone DID Technology Allows SMBs to Have Global Presence
    Upon further review, it's not like that at all. Acquiring so many DIDs, which are basically virtual local phone numbers, allows to provide international phone numbers free of tolls and long distance charges. Businesses can use that service to appear to have a local presence without actually having one. Customers calling for support or other information avoid long distance charges too.
  • Sansay Chosen to Secure's Network
    Rabban will most likely offer more context, and may elaborate on his company's future plans, at his panel discussion at this week's ITEXPO in Fort Lauderdale, Fla. Rabban will join Terry Hedden of Cloud Guru, Nikesh Kalra of Aryaka, and Moderator Doug Green of Telecom Reseller in a panel called "Leveraging Cloud Services in the SMB." Rabban will also give a presentation on the increasingly important Lawful Intercept protocol for the communications industry.
  • Demand Continues to Rise for Telecommuting
    The desire for a flexible work schedule is a common trend among American workers. Many want the optimal balance in life - the ability to pursue career satisfaction, while also staying involved in the lives of their children. Telecommuting is not a new concept, but the technology available today for the virtual office has taken the trend to a whole new level. Today, companies can function without its employees ever setting foot in the same office.
  • Virtual Office Hits Nigeria
    The virtual office is still a fairly new concept even among mature markets and developed nations. It's catching on just about everywhere, though, as exemplified by Savvy Instant Offices, a company that made the move to bring virtual offices somewhere unexpected: Nigeria.
  • The Power of Customer Local Phone Numbers
    Like any business owner, you want customers to think of you first and call you before they call your competition. One powerful differentiator is the custom phone number -also known as a vanity number.
  • New Years Resolution for Startups: More Virtual Offices for 2016
    Technology has afforded us lots of opportunities to work wherever we wish, so it's rather surprising that brick-and-mortar offices, particularly for startups, exist as much as they do.
  • Telecommuting Trends and What Companies Must Do to Ensure Policies Work
    Virtual Vocations recently released its 2015 Year-End Report on the latest telecommuting trends in the U.S. Rather than echo other sources that report of the rise in telecommuting and the virtual office, this report breaks down where the increases come from.
  • Serving Small Business via Channel Partners
    As of early 2016, small businesses (those with under 250 employees) employ more people in the United States than larger enterprises (56.1 million vs. 51.6 million). In fact, it's estimated that more than half of all workers in the USA will be self-employed by 2020 (Scutari, 2015)! As the business world continues to evolve to include smaller, self-contained segments, communications will become increasingly virtual. Cloud communications will continue to become more pervasive, and third-party channels-systems integrators, expert consultants, and value-added resellers (VARs)-will become increasingly important.
  • Benefits Outweigh Risk in Flexible Work Environment
    How flexible is your work environment? It's a question hiring managers are sure to hear from millennials and those included in Generation Z. The thought of punching an 8 to 5 clock, staying in the same location, doing the same thing for hours at a time is appealing only to a select few. The rest of us want the perfect balance between life and work, which demands a flexible environment. The virtual office is a great place to start, but does it work for everyone?
  • What Your Business Phone System Says About Your Company: Good and Bad
    Customers are accustomed to omnichannel customer support access, instant resolutions and complaining publicly, usually by social media, when they don't get what they expect. Dead-ends in customer support are no longer acceptable, but they are unfortunately still common, according to Sue Walsh in a recent blog post.
  • Debunking VoIP Myths
    VoIP offers a number of benefits-especially to those of use who have virtual offices or are mobile. These benefits include reduced cost, scalability, a boatload of extra features that come standard, and the aforementioned mobility that is inherent in VoIP service.
  • IntelliChief Bolsters Workflow Solutions with Auto-Approve
    The idea of a paperless office is one of those great dreams that will probably never fully come to pass; there will always be someone wanting hard copy kept somewhere, or used in place of electronic documents. For those working to make the jump to paperless, though, there's a new edge making its way to IntelliChief's line of tools, an Auto-Approve function for workflow optimization.
  • The Case for Telecommuting Extends to All Employees
    Telecommuting is one of those topics that invites tremendous debate. Some businesses simply will not have it, for a variety of reasons. These businesses might value the sense of community and co-working that comes from a traditional office working arrangement. It could be that the work these businesses are engaged in is sensitive in some way, requiring physical presence around the clock. It also could be that businesses feel more comfortable monitoring the level of employees around the clock. There are many valid reasons on both sides of the debate. Thankfully, there are various tools which can make the case for telecommuting more compelling.
  • Flu Tips for the Office
    It is flu season and everywhere you turn, the warning signs and tips are out in full force. Get vaccinated. Wash your hands. Cover your mouth when you cough or sneeze. That is all good stuff, but one thing that is often missed is how your workplace might be making you sick. Let's look at all the ways that could happen, and how you can prevent it from happening to you.
  • How to Ensure Work Gets Done as Telecommuting Takes Over
    Is it too soon to say that telecommuting is no longer a fad, something that would disappear after a few years? The results of several studies on the subject indicate that it's probably not too soon. The office is becoming the virtual office, and fewer companies debate on the matter of allowing telecommuting, but instead argue about the best way to implement it.
  • A Global Remote Operation Requires Care and Finesse
    What business would ever turn down a chance to have the best talent? Talent knows no area code; the best programmers don't just live in Silicon Valley, any more than all the good farmers live in the Midwest. Remote workers are an increasingly large part of the workforce, and a fact of life for many firms. Keeping everybody together, though, can require some new lines of thinking, and that virtual office needs to be a powerful force for good in the business, not an excuse for disconnect.
  • EIREX Sets Up Virtual Office Provider Shop In Ireland
    In many business markets, but especially the call center market, there is an ever growing need for new ways for companies adapt new technology. One way in which companies are finding a new way to use the most advanced technology in the world is to take advantage of the virtual office. EIREX is one company that is taking advantage of the need for people to work remotely, and has just announced it is setting up a new shop in Dublin, Ireland.
  • Gender-Based Perceptions May Lessen Opportunities for Women
    Cloud-based enterprise solutions, unified communications, VoIP telephony and collaboration solutions make it as easy to work from home - sometimes easier, since distractions can be eliminated - as from an office. Many companies are putting formal work-from-home programs into place, seeing an opportunity to save on infrastructure costs or widen their labor pools geographically. Certain industries are better suited to work-from-home than others: customer support work, for example, or certain IT functions. Companies like can offer virtual communications and collaboration functionality complete with added features like conferencing, group messaging and collaboration.
  • Business Resolutions for Ringing 2016 in Right
    Collaboration is key for any business. Whether your entire team works remotely, or chained to their desks communication is vital to a firm's success. With that said, collaboration tools should be a priority to ensure no matter what the circumstance-virtual office or natural disaster-that communication needs are in order.
  • What You Need to Know About Millennials Working Remotely
    The concept of being seen and not heard may work well for the extreme introvert, but it doesn't sit well for millennials working out of a virtual office. These individuals want to be heard, seen and considered important parts of the dynamic puzzle that make up the successful team. This is helping to drive the demand for video conferencing technologies across the board.
  • Technology Brings Personal Touch to Virtual Offices
    Thanks to technology, today's contact center is more of a function than a place. While many companies still use agent in large call center environments, technologies such as business phone service in the cloud have opened up the customer support function to remote workers, traveling experts, back-office employees, sales people and anyone else who may need to be involved to bring a customer transaction to a successful close.
  • Baby Boomers: How the Virtual Office Changes Retirement
    With the rise of the virtual office and the mobile worker, the social norms around telecommuting and flexible work also are changing. Two decades ago it was possible to work from home, but only a handful of people were allowed to take advantage of the situation; most employers discriminated against atypical work situations, and running small businesses or being self-employed was more challenging without the Internet.
  • Telecommuting Balance is Key
    The difference between grand pronouncements and reality often comes down to taking things too far. The Segway scooter is pretty cool, but it didn't radically change mobility. Communism sounded like a good way to bring fairness to the world, but it forgot about human nature. Automation has improved efficiency, but it hasn't brought the life of leisure its proponents advertised.
  • How Businesses Can Best Benefit from a Virtual Office
    The rise of telecommuting is an undeniable trend with 37 percent of employees working remotely at least once a month. There is quite a bit of advice to help remote workers be more efficient and productive but these tend to be based on personal experience and specific to tools which a given company might not use. The potential benefit for companies is considerable, however many approach the issue by trial and error rather than a well planned strategy.
  • Right Habits and Tools Key to Remote Worker Success
    As someone who has worked from home, in some capacity, for the past 15 years, I understand just how important it is to keep a routine. As with all things in life, discipline and good habits determine how productive I will be and how well I will perform my job.
  • MeetingMogul Releases Enterprise App Targeting Traveling Professionals
    Enhancing productivity through more efficient communications in the mobilized workforce model, an enterprise version of MeetingMogul adds features that also enrich the mobile conference experience. Folio3 Software, Inc., creator of MeetingMogul, has implemented new features specifically designed to cater to the needs of the traveling business professional and remote access teams that rely heavily on centralized mobile applications that allow for on-the-go collaboration and communication, across multidisciplinary units within the organization.
  • You Won't Believe the States with Highest Percentage of Telecommuters
    It sounds great, doesn't it? Wake up in the morning, brew a cup of coffee and walk to your workstation, still in full pajama attire with no hope of getting your hair to settle down before noon. It's the virtual office and you want to be able to eliminate the commute and the water cooler drama.
  • Things to Know for Those Planning a More Mobile Workforce
    People working from home out of virtual offices, or just plain home offices, are on the rise with each passing year. Just since 2005, the number has nearly doubled, up 80 percent to encompass 3.3 million employees. Throw in part-time home workers and it encompasses fully 20 percent of the United States workforce. Those planning to join in the fray and take advantage of the numerous benefits should be aware of a few things.
  • Telecommuting Now Prevalent Among 37 Percent of US Workers, Gallup Finds
    I may not be part of the one percent, but apparently I'm part of the thirty-seven percent. That's the percentage of workers who now telecommute all or some of the time: 37 percent, according to a recent Gallup poll. This is a big change from the 1990s, when only 9 percent of workers telecommuted. It is even a relatively big jump from 10 years ago, when 30 percent worked outside of the office all or some of the time.
  • Small Businesses Using Tech Advances for Telecommuting and Other Tricks
    Small business optimism is high, and a fair measure of that positivity comes from technology innovation that serves as a business equalizer.
  • Zettabox Adds a Messenger Service to Its Cloud Storage Platform
    On Wednesday, Zettabox launched a messenger service as an addition to its cloud storage and team sharing platform.
  • Fonality Wants Businesses to Work Smarter This Holiday Season
    Private branch exchange infrastructure and unified communications software provider Fonality says it wants everyone to have a happy holiday season this year. It notes, however, that many of the enterprise dedicated could find themselves burning the midnight oil instead of spending time with family or just getting out of the office.
  • Why You Should Consider Eliminating the Physical Office
    The scene: it's cold and blowing outside and the car has a slight layer of ice on the windshield. The rush hour traffic adds time to your commute and the available lunch stops around the office aren't appetizing enough to brave the frigid winds. Sounds like a great time to get to the office, doesn't it? But, what if your office was actually just down the stairs and your car didn't have to actually move?
  • Mobile Enterprise Technology Means Big Change for Business & Investors Alike
    As little as 10 years ago, the idea of the mobile enterprise was still largely unheard of. Sure, there were telecommuters, but these were often "other people" at "other companies," heard of but seldom actually seen. With the rise of cloud technology, the mobile workforce got started in earnest, able to access information and keep connected like never before. Today, the mobile enterprise technology is driving fresh change, and businesses-and investors-alike are eager to keep up.
  • Implement a Work-From-Home Program in Small, Measured Steps
    Why do some companies appear to succeed with telecommuting, but others see no benefits and discontinue their work-from-home programs? Many companies have experimented with telecommuting, and not all of their efforts have been successful. Famously, in 2013, Yahoo CEO Marissa Mayer eliminated the company's longstanding work-from-home program. She cited the need for tech workers to collaborate and said she believes that working face-to-face cannot be replaced by technology, particularly when it comes to innovation. The move didn't earn her a lot of admiration from workers in the tech world, but it did set a precedent for at least one company: a week after Mayer's decision, Best Buy also eliminated its work from home policy.
  • Working From Home Obvious Choice for Employees Who Value Productivity
    For years I was editor at a magazine with management that didn't trust its employees. A central theme was ensuring that we, as workers, did not waste company time when management was not looking.
  • The "Everywhere" Office in the Palm of Your Hands
    With mobile tech, companies now have the perfect opportunity to integrate their learning and development strategy more seamlessly into everyday life.
  • Slash Business Costs, Not Productivity
    According to Gallup, Americans have steadily viewed the outlook for the economy more negatively than they have viewed current economic conditions. Regardless, "it's not how much money you make, it's how much you keep" is a good adage to stick to when running a business. Managing costs is key to having a healthy cash flow and a profitable company. Given that, how can businesses slash costs without compromising their productivity?
  • Technology Evolution Brings More Telecommuting
    Flexibility when it comes to where employees work is on the rise, thanks to the changing technology landscape. The normal 9-5 daily grind is slowly being replaced by more telecommuting options, as employers are relying more on tools, such as Web conferencing and online collaboration solutions to allow workforces to work from home, or just about anywhere there's an Internet connection.
  • RingCentral Enters Collaboration Market with Glip Integration
    RingCentral announced recently that it had successfully integrated Glip with its RingCentral Office solution. It will allow users to perform many collaborative tasks previously handled by separate apps from a single app on a mobile or desktop device.
  • Setting Up Your Virtual Office Requires Discipline and Good Habits
    I've worked from home, at least in some capacity, for the better part of the past 15 years. Right now I work exclusively from home and on the road for my two jobs, but I've also done a combination of some days in an office and some days at home over the years. What I have learned is that I am capable of being extremely productive working out of a "virtual office," but it requires discipline and good habits to be successful.
  • A Quick Guide to Comms for Entrepreneurs
    For entrepreneurs just starting out in business, they may have an idea, and skills, and maybe even seed money. But the operational side of things can be a logistics nightmare for small one- or two-person startups, which really, just want to focus on innovation.
  • Telecommuting Must Be Intelligently Implemented
    Modern technology and new employee management techniques have led to a rise in telecommuting, in which an employee is able to work at home for at least part of their time. This strategy has been cited as beneficial primarily due to the apparent improvements to employees' work/life balance, which in turn leads to higher job performance and satisfaction. However, it's important to keep in mind that telecommuting operations can be finicky and must be implemented deliberately and strategically in order to have a reasonable level of effectiveness.
  • Keys for Business & Telecommuting
    We may not all be digital nomads yet, able to work from anywhere and set our own hours. But we're getting there.
  • Don't Leave Telecommuters in the Cold
    The New Jersey Institute of Technology's online MBA program recently released an infographic with some interesting stats on telecommuting trends.
  • Hybrid Device Market to Achieve 20 Percent CAGR Through 2022
    According to a report by Transparency Market Research (TMR), personal device popularity has increased the demand for detachable hybrid devices, with the market expected to grow at a compound annual growth rate (CAGR) of 21.4 percent from 2105 to 2022.
  • How to Achieve the Future of Work Now
    When it comes to success in your business, you will need to adopt many of the leading new technological inventions in order to stay ahead of the game. It isn't just a matter of purchasing a handful of new gadgets. It's the future of work.
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Featured Podcasts Transforms Small Businesses Using VoIP and the Cloud Transforms Small Businesses Using VoIP and the Cloud: TMC podcast with Joel Maloff, vice president of Channel Development at, about how to transform SMBs using VoIP and the cloud.

Changing the User Experience with HD Voice

Changing the User Experience with HD Voice: There's lots of buzz about high definition voice, but what does it all really mean? TMCnet spoke with Alon Cohen, chief technology officer for, a hosted IP-PBX and virtual office provider, about HD Voice and how and why it enhances the user experience. The podcast also features two examples showcasing the audio quality difference when using HD voice.

Featured Testimonials

Who in the Organization can Call Recording Help?

"I like that my pet sitters can call a client from the business number through their mobile phones."
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Advantages of VoIP Call Recording

"We don't have a physical office. makes it easy for our company to have one number no matter where in the world we happen to be."
Peter B.

Who in the Organization can Call Recording Help?

"Ability to have a unified phone system despite all employees working from separate home offices. Call handling rules allow each of us to always be reachable."
Bob R.