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Securus Say It Broke Inmate Calling Record

July 11, 2017
By Paula Bernier
Executive Editor, TMC

Securus Technologies last month supported 35 million inmate audio and video calls on its VoIP platform. According to the provider of civil and criminal justice technology solutions, that is an industry record.

The company used this occasion to hawk the benefits of its converged audio and video platform. This solution, Securus Technologies noted, runs on its own private data network.

Because it’s VoIP-based, the company said, the Securus Technologies solution is lower cost, and easier to configure and install than traditional communications offerings. It has more than 1,200 safety and security features. Securus Technologies can detect and fix problems before they affect service. And Securus Technologies does quarterly software upgrades.


“We have hundreds of security features, we record and store all calls that are not  attorney-client privileged calls for up to 10 years, we help investigate suspicious calls, we help detect unauthorized calls, and we identify unauthorized parties that are called…,” said Richard A. Smith, chairman and CEO of Securus Technologies. “Our security products save hundreds or thousands of lives per year – so those are clearly critical products for all of society.”

Dallas-based Securus Technologies serves more than 3,450 corrections, law enforcement, and public safety  agencies, and more than 1.2 million inmates in North America. It offers solutions related to biometric analysis, communication, emergency response, incident management, information management, inmate self-service, investigation, monitoring, and public information.

The company was recently the subject of a lawsuit by New England Patriots football player and inmate Aaron Hernandez. He claimed the company had been hacked and three of his phone conversations were exposed in the process, according to a December No Jitter article on matter. Apparently none of the three calls were with his attorneys, so that would seem to limit his argument. But the article’s author, attorney Martha Buyer, wrote that the case highlights the importance of securing calls out of correctional facilities to protect the privacy  rights of prisoners.




Edited by Maurice Nagle


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