Virtual Office Featured Article
Datametrix Enhances CCaaS with Enghouse Interactive
Executive Editor, TMC
Datametrix is employing the Enghouse (News - Alert) Interactive Contact Center: Service Provider solution. The Telenor Group subsidiary will leverage this Enghouse Interactive technology to help power its existing Datametrix BusinessCloud Contact Center offering.
The Datametrix contact center-as-a-service offering is integrated with Telenor’s (News - Alert) voice-centric fixed and mobile communications services. And it’s targeted at customers in Norway and Sweden, where Datametrix has been offering call center solutions for two decades.
"By extending our BusinessCloud portfolio with CCSP we have enhanced our ability to provide CCaaS, particularly in small, medium and enterprise businesses, with value-added services which are cost-effective and easily consumable from the cloud on an as-needed basis," said Frank Svendsen, business leader for the cloud at Datametrix.
Enghouse Interactive’s (News - Alert) CCSP 7.2 release focuses on usability. Its TouchPoint capability is a super simple agent and supervisor interface, Enghouse Interactive says, and it’s ideal for multitasking. Version 7.2 also features a Connector for Skype (News - Alert) for Business. That lets agents see all Skype for Business contacts through their TouchPoint presence.
In the upcoming first quarter 2017 issue of INTERNET TELEPHONY magazine, a TMC (News - Alert) publication, Jacki Tessmer of Enghouse Interactive writes about why network service providers should consider offering cloud contact center solutions.
“Network service providers that develop a sharp focus on how contact center buying decisions are made, and work to simplify and streamline the buying process, are likely to see increased success,” says Tessmer, vice president of cloud and service provider strategy for Enghouse Interactive. “From a customer’s perspective, it is much easier to add CCaaS on to other cloud services consumed through their network service provider. Having fewer partners to manage is a strong selling point, and if the relationship is strong, doing business with a familiar partner for CCaaS is far more appealing than beginning anew with a vendor with which they have never worked.”
Edited by Maurice Nagle
Sign up for a FREE 30 day trialStart FREE Trial
Phone.com Transforms Small Businesses Using VoIP and the Cloud: TMC podcast with Joel Maloff, vice president of Channel Development at Phone.com, about how to transform SMBs using VoIP and the cloud.
Changing the User Experience with HD Voice: There's lots of buzz about high definition voice, but what does it all really mean? TMCnet spoke with Alon Cohen, chief technology officer for Phone.com, a hosted IP-PBX and virtual office provider, about HD Voice and how and why it enhances the user experience. The podcast also features two examples showcasing the audio quality difference when using HD voice.
"As I have come to expect, your customer service representatives go above and beyond to provide the best service from any company I have ever interacted with."
"Phone.com is truly one heck of a customizable business phone solution. Does everything my company needs and more."
"Phone.com saved us a tremendous amount of money. I've been a customer for 6+ years and is one of the best decisions I've made."