Virtual Office Featured Article

Gama Operation Releases CIVR with Speech-to-Text and Text-to-Speech Applications

August 24, 2016
By Michael Guta - Contributing Writer

Speech recognition technology is now so advanced the keyboard is not necessary in order to interact with your computer. This development has also migrated into other products and services that allow organizations to create solutions in which the voice becomes the primary form of communication. Gama Operations, an Israeli provider of advanced telecommunication solutions, is using its speech recognition technology for Cloud Interactive Voice Response (CIVR) delivered as a Software as a Service (SaaS (News - Alert)) so organizations can provide a more intuitive virtual receptionist experience with their customers.

Gama Operations has been developing next generation telecommunication solutions in Israel and providing the government and private enterprises with specialized IVR systems, voice recognition, call routing, unified messaging and voice processing solutions.

The launch of CIVR has been created with the goal of giving organizations a highly accurate prerecorded information system that is available 24/7. According to the company the system is able to route the calls from customers automatically to the right department, extension, or voicemail inbox based on their selection or the rules that the business has put in place.

It uses automated speech recognition for conversational IVR communications developed by Gama Operations. The cloud-based platform is not limited by the traditional touchtone IVR applications which greatly limit how customers can interact with an IVR system. Inbound traffic can now be handled with this intelligent system and save companies the cost of hiring multiple receptionists or call center agents to answer and route calls.

"We are making IVR more affordable, by offering a cloud-based, pay-as-you-go service that automates a wide variety of inbound and outbound calls at a substantially lower cost than live call center representatives," says Eyal Alon, CEO of Gama Operations.

This technology is also being expanded by the company to enhance its overall voice recognition capability with a new enterprise grade text-to-speech and speech-to-text applications. The company stated the promise of this new technology will allow users with disabilities to more effectively communicate with the world around them, and deliver conversational virtual agents powered by artificial intelligence (AI) and natural speech recognition. Using speech-to-text algorithms, the new AI-based applications is able to interpret requests from callers and respond in real-time.

Alon added, "Our feature-rich, text-to-speech and speech-to-text applications are simple to deploy, easy to configure, and seamlessly integrated with third-party applications. With our cost-effective CIVR, organizations of all sizes can have all the capabilities of on-premises IVR systems, without having to carry the long-term costs of technology ownership and the personnel needed to manage it."

As smartphones continue to replace personal computers, voice recognition technology will be essential in order to efficiently access products and services on these devices. Gama Operations has a technology that has been deployed with real-life proven results with highly complex communications requirements. The new Cloud Interactive Voice Response (CIVR) is the latest example of what the company is able to develop.

Edited by Maurice Nagle

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