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IPC Releases New VOICES Service for BPOs

June 17, 2016
By Casey Houser - Contributing Writer

IP Converge Data Services (IPC (News - Alert)) has announced the launch of its new VOICES service for business process outsourcing (BPO) companies.

IPC partnered with BlueCloud Technology, another call center software and service development company like IPC, to make this launch a reality. VOICES gives burgeoning outsourcing companies the ability to channel their own need for data center space and computing power to the IPC lot. BPOs then do not need to invest much capital at the outset; they can, instead, create an account with IPC and then almost immediately begin marketing their own services to end users.

Niño Valmonte, the director for product management and marketing for IPC, noted that this service is anything but ordinary:

“VOICES is not just your run-of-the-mill call center solution,” Valmonte said. “It doesn’t only address common operational pain points in BPOs but also highlights resiliency, accessibility, and adaptability. Being locally hosted in IPC Data Center, users of the application benefit from a globally-compliant, state-of-the-art facility and robust network infrastructure which ensures availability and security for their business operations.”

VOICES offers the basic background infrastructure expect to find at a modern BPO. Its servers handle all the heavy lifting; they require only that BPOs bring their own computers, voice-over-IP plan (which runs through IPC servers), and an internet connection. It is much easier for businesses to expend only the bare minimum in capital for their computers and headsets then it is to manage their own servers.

By choosing a business plan that outsources a need for servers, outsourcing companies can effectively outsource their own needs and allow service providers such as IPC to carry the heavy responsibility of initial server purchase, management, security, and updating. IPC also tries to extend its own usefulness by allowing BPOs to use its software that handles automated dialing, displays incoming call information, and marks completed calls with metadata for long-term storage in BPO logs.

These features can also benefit customers that exist further down the chain. Just as BPOs can rely on IPC for their tools, business customers can rely on their chosen BPOs having the capability to complete their own tasks without issue. IPC runs its own cloud-based infrastructure that allows BPOs to access service from anywhere; in turn, businesses can expect that their own consumers will see success when reaching out to the call center for help. All parties can benefit from this reliable chain of services, which is exactly the sort of message IPC will want to dispense.

Edited by Maurice Nagle

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