Virtual Office Featured Article

How VoIP Enables the Virtual Office

February 05, 2014
By Susan J. Campbell - Virtual Office Resource Contributing Editor

Parts of the country are currently being hit with a massive snowstorm, forcing a number of companies and schools to shut down operations. Many of the schools will have to use a planned snow day or make up for the time at the end of the year. For the commercial operation, however, a lost day is never recovered – it’s simply lost sales, lost productivity and lost time.

Thanks to the virtual office, however, it doesn’t have to be that way.

While most of us may yearn for the virtual office simply so we can do our work without the hassle of professional clothing, the daily commute and even office politics, the arrival of a massive storm or natural disaster is a reminder why the technology that enables such a deployment strategy is so critical. As long as you have power and an Internet connection, business can continue as usual.

VoIP and the Virtual Office

The operations of the virtual office often rely on VoIP. The technology is so popular, thanks to its lower cost of operation and seamless use, that it’s projected to reach a billion customers by 2017. Skype (News - Alert) alone saw usage grow by 44 percent, the equivalent of 51 billion minutes. This growth increase is more than twice that recorded by all international carriers throughout the world - combined. It helps that Skype was purchased by Microsoft (News - Alert) and therefore easily integrated into the business environment, but this growth shows that demand is strong nevertheless.

The VoIP Features You Want

There are a number of benefits afforded by VoIP that extend beyond the cost savings. If your virtual office is an extension of your physical office, the ability to streamline communications so that your phone rings straight to the desk where you are currently working is a significant plus. If you need to transfer the call back to someone at the office or integrate with your customer relationship management (CRM) system, you can easily do so.

If you need to make a call from your mobile phone, mobile VoIP support ensures the call appears to the recipient as if it is coming from your desk. This not only protects your privacy, it also ensures a seamless brand experience. Likewise, if you have several brands that you support, the same VoIP system can handle multiple numbers so you don’t have to have duplicate locations, hardware or even support personnel.

Whether you’re looking for an excuse to work in your favorite sweats or if the virtual office is simply a part of your business model, the benefits afforded through VoIP offer a powerful value proposition that’s hard to ignore. As the snow falls outside, revenue-generating work can continue. 

Edited by Blaise McNamee

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